The Vigil team has over 25 years of expertise measuring and reporting Customer Experience across a range of industries from hospitality to major retail networks. We are passionate about helping our clients grow their business and making it simple for them to harness the latest technology and trends in Customer Experience Management.Find out more about the work we do by requesting a demo.


“I would like to take a moment to acknowledge the team at VIGIL and the high level of customer service that I experience when dealing with the VIGIL team”

Large Corporate

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“Many thanks for all your assistance with the recent project. Given the short time-frame, it was impressive to see that your team could deliver on everything we required. Overall, very happy with your service and thank you and team once again”

 - Large format

“You are the most personable people I have ever encountered in relation to surveys/shopping etc.

 - Large Retailer

“We are very happy with the reporting and analysis.”

- Salon Chain

“There is certainly some excellent work that you are doing with our various Departments, and it is great to see the outcomes from this.”

 - Large Format Retail Chain

“The completed analysis and review is excellent. A nice concise summary.”

 - Large Supermarket Chain

“We have been working with you for many years and over many projects. The Best Selling version that we developed has now been rolled out to 14 other countries. This unique development has seen us make huge strides in our customer delivery.”

 - International Duty Free Organisation

“Thank goodness we have found a company that is onto it.”

 - Group Association

“I have enjoyed working with the team, you certainly operate a professional ship.”

 - Specialist Retailer

“Gratitude expressed for a fantastic effort and a quality job.”

 - Fast food Chain