Services

Now more than ever, businesses must build a customer-driven enterprise. They must seek out and fix customer experience issues and outperform the competition.

Delight your customers with a superior experience. Listen, understand, and immediately act on customer feedback to illustrate you care about their feedback and transform them into active stakeholders in your success. Sharing feedback is the fastest , most direct path to customer satisfaction and helps you avoid costly brand damage from negative social media posts.

Vigil is tailor made for every client. Vigil provides feedback on anything from customer service to staff compliance. For example one client may want a Net Promoter Score while a bar owner may want to ensure all staff are requesting to see Identification before selling alcoholic beverages. Vigil will send Mystery Shoppers in at the clients request and if they are not asked for identification the bar manager will be sent a notification before the Mystery Shopper has even left the building, allowing the manager to immediately take action.

Request a demo and find out how you can recognise and manage your service delivery, as it happens and respond immediately.