Study after study shows that customer service and in-store experience win or lose customers. And experience shows that the faster you can get back to irate customers the quicker issues can be defused.
Vigil will customise a survey that will help you understand your customers, reach your business goals and build a positive customer service culture.
Vigil will create point of sale material inviting your customers to submit feedback. If great or poor feedback is received, Vigil will send an immediate alert to key people in your organisation, allowing them to respond to customer service successes or issues.
Vigil’s user-friendly dashboard makes managing the customer experience easy.
If you want to provide your company with the capacity to understand the service your customers are receiving, how they feel about your service and products and allow you to respond with speed, contact us today to help you set up a Positive Customer Service Culture in your company.